How to Request a New Card

Request a virtual or physical Nexus Pay card via the app, website, or phone in a few minutes. Below are the essentials.

What you’ll need

• Nexus Pay account (signed in)
• Photo ID and proof of address (first-time requests or as requested)
• Shipping address (for physical cards)
• Phone or email for verification (OTP)

How to request

• In the app (fastest): Cards → Request New Card → choose Virtual or Physical → fill name & address (if physical) → upload documents if asked → Submit.
• On the website: Sign in → Cards → Request New Card → complete form → upload docs if asked → Submit.
• By phone: Call [support number], verify identity with two items (e.g., DOB + OTP), tell the agent card type and shipping address.

What happens next

1. We verify your identity and run KYC/eligibility checks.
2. If approved:
   • Virtual card: appears in-app (usually within minutes).
   • Physical card: ships with tracking (typically 3–7 business days).
3. We’ll notify you in the app and by email.

Typical timelines

• Virtual: minutes (target <30 minutes after KYC approval)
• Physical: 3–7 business days after approval
• Manual KYC: may take up to 48 hours

Security note

• We will never ask for your full card number (PAN) or CVV via chat, email, or phone. Use the in-app secure upload for documents.

Quick troubleshooting

• No virtual card after 30 minutes? Contact support with your request ID.
• Physical delivery delayed? Check tracking in the app/email or contact support.